Terms of Service

By creating an account or using the Service you accept these Terms. If you accept on behalf of a company (a Workshop), you confirm you are authorised to bind it.

You must be at least 18 and have capacity to contract. The Service is a business-to-business service for workshops and is not aimed at individual consumers acting outside a trade or profession.

These Terms apply however the Service is used — in a browser or through the Aisar mobile app for iOS and Android. A Workshop’s account is registered on the web; the app is used with an existing account.

Aisar lets a Workshop log service work by voice or text, maintain a cross-workshop car history keyed by VIN, publish that history on a public car page, and send reminders. The Service assists record-keeping; it does not provide mechanical, technical, legal or accounting advice.

We may add, change or discontinue features. There is no formal service-level agreement. The Service is provided on a commercially reasonable, best-effort availability basis; we may carry out maintenance and may change, suspend, or withdraw features.

Working without a connection (mobile app). Work that a person confirms in the app while the phone has no connection is kept on that device and sent automatically once it reconnects; the app shows how many items are still waiting. Until it reaches our servers it is not on the car’s record: it can still be refused when it arrives (for example, if the plan no longer allows new entries, or the person no longer belongs to that site), and it is lost if the device is lost or reset, the app is removed, or the account is deleted before it is sent. An entry sent late keeps the time it was confirmed on the phone unless another time was given. The Workshop is responsible for entries made from its devices and by its people, as it is for entries made on the web. Do not sign out, hand the phone to someone else or delete the account while work is unsent — the app warns when there is any; work left on a phone after signing out is sent only when the same person signs in on that phone again.

Registration requires accurate, current information. You are responsible for safeguarding your credentials and for all activity under your account. Notify us immediately of any suspected unauthorised access at ….

Deleting an account. Anyone with an account can delete it at any time — on the web in Settings › Account, or in the mobile app’s settings — confirmed with their password. Deletion is immediate and cannot be undone: the person’s name, email and password are erased and they are signed out on every device. Entries they wrote stay on the cars’ records under the Workshop’s name, without theirs. If they are the last person managing the Workshop’s account, deleting their account also closes that account (Section 14). The only owner of a site in an account that someone else also manages must have ownership transferred first — write to us.

The Service is offered under the plan and price presented to you at sign-up or in your order. We may change pricing prospectively with at least 30 days’ notice for active subscriptions; changes take effect at your next renewal. Where paid plans are offered, payments are collected through Stripe (Stripe Payments Europe, Ltd.). Card details are entered with Stripe and never reach our servers; we do not store card data.

• Auto-renewal. Subscriptions renew automatically for the next period unless cancelled before the current one ends. You may cancel anytime in settings or at …; cancellation takes effect at the end of the paid period, and the Workshop keeps writing until then. Closing the account by deleting its last manager’s account is different: the subscription then ends immediately (Section 14).
• Price is per site. The plan price is for one site (location) per month. Your invoice is the plan price multiplied by the number of sites on the account. If you add a site mid-period, the difference is prorated and appears on your next invoice rather than being charged immediately.
• VAT. All prices are exclusive of VAT. Customers in Bulgaria are charged Bulgarian VAT. Business customers with a valid VAT number in another EU member state are subject to the reverse charge and we add no VAT — you account for the tax in your own country. The VAT number is entered at checkout and validated by our payment processor.
• Free plan and trials. A new account starts on the free plan: limited allowances, no card, no charge and no end date. The first time an account buys a paid plan it may get a free trial whose length depends on the plan — one trial per account. The payment method is collected at checkout; when the trial ends the subscription becomes paid and renews automatically unless you cancel before the trial ends. If no payment method is on file when a trial ends, the subscription is cancelled automatically — we do not charge you and we do not silently renew you.
• If payment stops. If a subscription lapses or is cancelled, only the creation of NEW entries stops. What is already written stays: the public car page, the QR code, the PDF and the export keep working indefinitely and free of charge, and correcting, voiding or hiding your own entries remains possible for as long as the account is open. We do not hold a service history hostage to an unpaid invoice, and we do not delete it.
• No app-store purchases. Plans are bought, changed and cancelled only on the web, and paid through Stripe. The mobile app sells nothing and uses no in-app purchase through Apple or Google, so the app stores’ payment and refund processes do not apply to Aisar subscriptions.
• Price changes. We may change prices with at least 30 days notice before the next renewal.
• Refunds. Consumer Owners in the EU have a 14-day right of withdrawal for digital services, unless performance has begun with your express prior consent and acknowledgement that the right is thereby lost. For business (Workshop) subscriptions, fees for the current billing period are non-refundable; you may cancel at any time, effective at the end of the current period, and will not be billed for subsequent periods. The exception is closing the account (Section 14): the subscription then ends immediately, and the current period is not refunded or credited.

EU consumer right of withdrawal. If you are an EU consumer, you have a 14-day right to withdraw. For digital content and services that begin immediately, you expressly request performance to start within the withdrawal period and acknowledge that you thereby lose the right of withdrawal for the part already supplied. This does not affect mandatory consumer rights.

The core of Aisar is an immutable, append-only record. This is an essential product feature, not a side effect, and you expressly accept it:

• A service entry you create is permanent. Entries are never deleted. A mistake is corrected by superseding it (a new entry that replaces the prior one) or voiding it (the entry is marked invalid but stays visible in the audit trail).
• Any Workshop may append entries to a car’s history by its VIN identity. The history is cross-workshop — another workshop servicing the same VIN writes into the same history.
• A Workshop may void or supersede only its own entries. You cannot edit, delete or supersede another workshop’s entries.
• A Workshop may also hide its own entry from the public page, and show it again. Hiding does not change the entry: it stays in the record, and the public page discloses how many entries are hidden. A correction of a hidden entry stays hidden too.
• Cross-workshop appends are rate-limited to guard against polluting another workshop’s record. Excessive or malicious appending may be restricted.
• These controls last as long as the Workshop’s account is open. Once it is closed (Section 14), its entries stay on the record exactly as they are, under the Workshop’s name, and nobody can void, hide, show or correct them any more, unless the law requires us to act on a specific entry.

Because every entry appears on a public, cross-workshop record visible to other workshops and to the Owner, you warrant that the entries you write are accurate, made in good faith and not misleading.

You must not use the Service to:

• post false, defamatory, abusive or unlawful content;
• harm the reputation of another workshop or person with false or unverifiable claims;
• infringe the rights of others, including intellectual property or personal data;
• circumvent rate limits, security or access controls.

We may suspend or terminate access for breach. Suspension does not delete entries already written — they remain part of the immutable record under Section 5.

You retain ownership of the content you enter. By submitting content to the Service you grant us a non-exclusive, worldwide licence to host, reproduce and display it as needed to provide the Service — including showing service entries on the public car page.

The Service itself, the software, trademarks and Aisar content are owned by us or our licensors and are protected by law.

The mobile app. We grant you a non-exclusive, non-transferable, revocable licence to install and use the Aisar mobile app on devices that you or your Workshop own or control, only to use the Service under these Terms (and, for an app from an app store, that store’s usage rules — Section 11). You may not copy, modify, decompile or reverse-engineer the app except as far as the law allows. We may require an update to keep using the app; older versions may stop working.

Photos you upload may be displayed on the public car page. Such photos may show faces, licence plates or other third-party content.

You warrant that you have all rights and consents needed to upload and publicly display each photo, including the consent of identifiable people where the law requires it. You indemnify Aisar against claims arising from an image you uploaded (Section 13).

Aisar uses automated AI features, which include:

• voice transcription (speech to text);
• a customer explanation (customer_explanation) — a plain-language summary;
• photo OCR scanning of VIN, licence plate and odometer.

These outputs are machine-generated, may be imperfect, and are always confirmed by a mechanic before commit. They are assistance, not mechanical, technical or professional advice. Responsibility for the accuracy of a committed entry remains with the Workshop (Section 6).

This section operates as a Data Processing Addendum between you (the Workshop) and Aisar and supplements our Privacy Policy.

• For the customer-contact data you enter about third parties (a customer’s name and phone), the Workshop is the controller and Aisar is a processor, processing it only on your instructions to provide the Service.
• The same applies to your staff. When you create an account for a mechanic you enter their name and email and choose their initial password. For that data the Workshop is the controller and Aisar is a processor.
• For the cross-workshop car record itself, Aisar may act as a controller or joint controller insofar as it determines the purposes and means of maintaining the durable record.

Information duty (GDPR Art. 14 — pass-through). Because you enter personal data about customers that you did not obtain directly from them, you as controller carry the GDPR Art. 14 obligation to inform those individuals — customers and your own staff alike — about the processing, including that car data may appear on a public, cross-workshop history. Aisar provides the tooling, but the duty to notify remains yours.

The Service relies on third-party providers (e.g. hosting, AI providers, payments, and in future notification channels via SMS, messaging apps, or email). Their conduct is governed by their own terms. We are not responsible for third-party acts or outages outside our reasonable control.

App stores. The mobile app is distributed through the Apple App Store and Google Play. Downloading it from them is governed by their own terms; Apple and Google are not parties to these Terms and are not responsible for the Service.

If you obtained the app from the Apple App Store, the following also applies:

• Your licence to the app is Apple’s standard Licensed Application End User License Agreement (the “Standard EULA”), with us as the application provider. These Terms apply alongside it and govern the Service and your account; if the two conflict about the licence to the app itself, the Standard EULA prevails.
• These Terms are concluded between you and us, not with Apple. We, not Apple, are solely responsible for the app and its content, and for its maintenance and support; Apple has no obligation to provide any maintenance or support for it.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the app or your possession or use of it — including product-liability claims, claims that it fails to conform to a legal or regulatory requirement, claims under consumer-protection, privacy or similar laws, and any claim that the app or your use of it infringes a third party’s intellectual-property rights.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms when using the app (for example, your mobile network provider’s).
• Apple and its subsidiaries are third-party beneficiaries of these Terms as far as they concern the iOS app, and once you accept these Terms Apple has the right to enforce them against you as a third-party beneficiary.
• Questions, complaints and claims about the app go to us (Section 18).

To the extent permitted by applicable law, the Service is provided “as is” and “as available”, without express or implied warranties. We do not warrant that the Service will be uninterrupted, error-free, or that any entry written by a workshop is accurate. This section does not limit mandatory consumer rights (Section 16).

To the extent permitted by applicable law, Aisar is not liable for indirect, incidental or consequential damages, including lost profits, nor for damages arising from: workshop-entered content; decisions made in reliance on the record; work kept on a device that never reached our servers (Section 2); failed or delayed customer notifications (including future SMS, messaging app, or email channels); or third-party acts.

Our total liability to you is capped at the fees paid in the preceding 12 months.

You indemnify Aisar against third-party claims arising from content, entries or photos you provided, from use in breach of these Terms, or from failure to meet your GDPR Art. 14 information duty.

Nothing here excludes liability that cannot be excluded by law.

Either party may terminate as set out in the subscription terms (Section 4). We may suspend or terminate access for material breach. On termination you lose access to the Service; however, service entries already written remain part of the immutable cross-workshop record and are not deleted (Section 5).

Closing the Workshop’s account. When the last person who manages the Workshop’s account deletes their own account (Section 3), the account is closed — at once, and for good:

• the subscription is cancelled immediately, not at the end of the period, and the current period is not refunded or credited;
• everyone on the team loses access to the closed account’s sites and is signed out of them; a team member with no other site has their account deleted as well, and the account’s API keys are revoked;
• the customer list, jobs and bookings, and the hours set for bookings are deleted immediately;
• the service entries stay on the cars’ permanent records under the Workshop’s name, as they are at closure (hidden entries stay hidden, visible ones stay public), and nobody can void, hide, show or correct them any more (Section 5);
• a closed account cannot be reopened, and there is no export after closure.

Export first. While your account is open you can download what the Service provides (for example a car’s PDF and CSV, or reports where your plan includes them) and ask us for an export of your workshop’s data. Do this before the account is closed: afterwards the customer list, jobs and bookings no longer exist and nobody can sign in. A car’s public page, with its PDF and CSV, stays available at its link like any other public record.

Personal data of a person whose account is deleted — their name, email and password — is erased immediately. Copies held in our backups are removed as those backups expire, currently within 30 days. We keep data we are required by law to keep (for example, billing records).

These Terms are governed by the law of the Republic of Bulgaria and applicable EU law. Disputes are submitted to the competent court in Burgas, Bulgaria, unless a mandatory consumer-protection rule provides otherwise. There is no mandatory arbitration.

If you are a consumer, nothing in these Terms limits your mandatory rights under EU and Bulgarian law, including the right of withdrawal and remedies for non-conformity. Where there is a conflict, those rights prevail.

We may update these Terms. For material changes we will notify you by appropriate means. Continued use after they take effect means acceptance.

Questions about these Terms: …, Zornitsa 42, Apt. 3, Burgas 8018, Bulgaria.